Customer Experience Metrics: 3 Things You Must Know
Confused by the abundance of potential CX metrics and KPIs? In this article, we explode three Customer Experience metrics myths—and...
edit Lis Hubert
event 02/03/2026
pace 4 mins
Differentiation: Is your business standing out or is it left out?
What does differentiation—finding your business’ unique selling point—have to do with that cup of coffee you’re drinking? Here’s a hint:...
edit Lis Hubert
event 12/08/2025
pace 4 mins
The Curious Case of Omnichannel CX
The omnichannel customer experience seems simple, but how can you coordinate every aspect of a customer’s journey throughout a multitude...
edit Diana Sonis
event 11/14/2025
pace 4 mins
Strategy for Cross-Functional Teams
In the final part of our series on cross-functional teams, we talk strategy. CX by Design co-founder Lis Hubert explains...
edit Lis Hubert
event 10/24/2025
pace 4 mins
Leading Cross-Functional Teams
There’s a big difference between reading about cross-functional teams and leading them in real life. In this article – the...
edit Diana Sonis
event 10/17/2025
pace 4 mins
Effective Cross-Functional Team Collaboration
In team meetings, tensions can ramp up quickly. How can you get communication back on track while still ensuring team...
edit Lis Hubert
event 10/03/2025
pace 4 mins
Solving Common Cross-Functional Team Challenges
Cross-functional teams get the best results when they’re efficiently and compassionately managed. In this article, we look at 8 common...
edit Lis Hubert
event 09/26/2025
pace 4 mins
How to Build a strong cross-functional Team
Creating a cross-functional team is an essential part of project success. It might also be the hardest part of the...
edit Lis Hubert
event 08/15/2025
pace 4 mins
CX’s (Ongoing) Personalization Problem
Personalization in commerce has been around since the first shopkeepers began greeting customers by name and remembering their regular orders....
edit Diana Sonis
event 08/08/2025
pace 4 mins
Understandability vs. Communication in the Business World
When you communicate, do your customers, co-workers, and partners get the message? In this post, we talk about the difference...
edit Lis Hubert
event 07/18/2025
pace 4 mins
The Link Between Collaboration and Your Organization’s Purpose
Your purpose will influence how you collaborate, and how you collaborate will determine how well you accomplish your purpose. Find...
edit Diana Sonis
event 06/20/2025
pace 4 mins
