Leading Cross-Functional Teams
There’s a big difference between reading about cross-functional teams and leading them in real life. In this article – the...
edit Diana Sonis
event 10/17/2025
pace 4 mins
Effective Cross-Functional Team Collaboration
In team meetings, tensions can ramp up quickly. How can you get communication back on track while still ensuring team...
edit Lis Hubert
event 10/03/2025
pace 4 mins
Solving Common Cross-Functional Team Challenges
Cross-functional teams get the best results when they’re efficiently and compassionately managed. In this article, we look at 8 common...
edit Lis Hubert
event 09/26/2025
pace 4 mins
How to Build a strong cross-functional Team
Creating a cross-functional team is an essential part of project success. It might also be the hardest part of the...
edit Lis Hubert
event 08/15/2025
pace 4 mins
CX’s (Ongoing) Personalization Problem
Personalization in commerce has been around since the first shopkeepers began greeting customers by name and remembering their regular orders....
edit Diana Sonis
event 08/08/2025
pace 4 mins
Understandability vs. Communication in the Business World
When you communicate, do your customers, co-workers, and partners get the message? In this post, we talk about the difference...
edit Lis Hubert
event 07/18/2025
pace 4 mins
The Link Between Collaboration and Your Organization’s Purpose
Your purpose will influence how you collaborate, and how you collaborate will determine how well you accomplish your purpose. Find...
edit Diana Sonis
event 06/20/2025
pace 4 mins
Defining What CX Means in Your Company
If it’s time to build a better customer experience, you need to do something first: define what customer experience means...
edit Lis Hubert
event 06/11/2025
pace 4 mins
6 Tips for Staying Human-Centric When Using AI
How can CX and UX teams use AI without losing their human-centric focus? We look at six realistic ways to...
edit Lis Hubert
event 06/02/2025
pace 4 mins
CX Growth, Part 2: As an Organization
It’s true that each company has unique CX needs. It’s equally true that CX needs change over time. If you’ve...
edit Lis Hubert
event 05/26/2025
pace 4 mins
CX Growth, Part 1: As a Professional
Is it time to make changes to your business processes? First, you’ll need to get executives and emIf you’re like...
edit Lis Hubert
event 05/19/2025
pace 4 mins
