Management Archives - CX by Design

Lis Hubert
June 15, 2020

Redefine “Customer” to Build a Great Business

Redefine “Customer” to Build a Great Business https://cxby.design/wp-content/uploads/2020/06/anders-jilden-nxCtO8W9JLo-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g June 15, 2020 June 15, 2020

If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19 business world. Why? Because businesses who are human-centered and choose…

Diana Sonis
May 26, 2020

Business Opportunities in COVID-19

Business Opportunities in COVID-19 https://cxby.design/wp-content/uploads/2020/05/daniel-mccullough-FwjWUGbrxOU-unsplash-1-scaled.jpg 2560 1980 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g May 26, 2020 May 21, 2020

COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic, it is the problem. But, for a lot of businesses,…

Diana Sonis
January 2, 2019

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking To Management: Metrics for your pitch. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-uwpo02K55zw-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g January 2, 2019 January 15, 2020

In selling the idea of Design Thinking to management, it’s often helpful to back it up with some research. However, as Jeanne Liedtka points out in Exploring The Impact of…

Diana Sonis
December 12, 2018

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: What worked for us https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-JaoVGh5aJ3E-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g December 12, 2018 January 15, 2020

Getting executives on board with design thinking can be an exercise in patience. Think of it as teaching a class. How would you explain to a classroom full of five…

Diana Sonis
November 28, 2018

Selling Design Thinking to Management: Where to start.

Selling Design Thinking to Management: Where to start. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-tK7YojZu6OY-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 28, 2018 January 15, 2020

“Design Thinking’ what? I can’t draw.” If you’ve ever tried explaining design thinking to executives, you’ve probably heard some version of this. Drawing abilities aside, in some ways “design thinking”…

CX by Design

Redefine “Customer” to Build a Great Business

Business Opportunities in COVID-19

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: Where to start.

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