customer experience Archives - Page 2 of 3

Diana Sonis
March 22, 2022

How do we train our teams to think with a customer-centric mindset?

How do we train our teams to think with a customer-centric mindset? https://cxby.design/wp-content/uploads/2022/03/eunique-deeann-mNOaXIjJkok-unsplash.jpg 2400 2149 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 22, 2022 March 20, 2022

We field a lot of strategic and tactical customer experience (CX) and user experience (UX) questions. Sometimes they’re from perspective or existing clients; sometimes from colleagues at conferences probing deeper…

Lis Hubert
March 8, 2022

Event Replay: Forget the Trail of Breadcrumbs

Event Replay: Forget the Trail of Breadcrumbs https://cxby.design/wp-content/uploads/2022/01/ricardo-gomez-angel-8RNmPVhbmEM-unsplash-scaled.jpg 2560 1791 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 8, 2022 February 16, 2022

Last October, we announced an upcoming webinar for Interact Global 2021. The webinar was the latest in our series on using customer intentions to design more human businesses and experiences.…

Diana Sonis
November 30, 2021

Event Replay: Designing Complex Website Navigation UX San Antonio

Event Replay: Designing Complex Website Navigation UX San Antonio https://cxby.design/wp-content/uploads/2021/11/weston-mackinnon-Wr1m3Kxv_Bo-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 30, 2021 November 19, 2021

Back in early September, we announced an upcoming webinar for UX San Antonio on how to create human-centered business solutions by designing complex website navigation around customer intentions. It’s a…

Lis Hubert
September 28, 2021

Forget the Trail of Breadcrumbs – Interact Global 2021

Forget the Trail of Breadcrumbs – Interact Global 2021 https://cxby.design/wp-content/uploads/2021/09/ricardo-gomez-angel-UD5drKd4H6w-unsplash-scaled.jpg 1920 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 28, 2021 September 23, 2021

Upcoming FREE event: Interact Global, October 2021 We’re passionate about helping businesses design products and systems that exceed customer expectations. An often overlooked aspect of products and systems that contributes…

Lis Hubert
September 14, 2021

Event Replay – Service Design & Kano Models: Firecat First Fridays

Event Replay – Service Design & Kano Models: Firecat First Fridays https://cxby.design/wp-content/uploads/2021/09/ilyuza-mingazova-TKcblSslEVs-unsplash-scaled.jpg 2560 1696 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 14, 2021 September 13, 2021

In early September, we announced our upcoming Firecat First Friday session, Service Design & Kano models. Several weeks have passed, and we’re delighted to report that the event was a…

Lis Hubert
September 7, 2021

Designing Complex Website Navigation: UX San Antonio

Designing Complex Website Navigation: UX San Antonio https://cxby.design/wp-content/uploads/2021/08/bilge-tekin-eoCdrxVMEbU-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 7, 2021 September 1, 2021

Upcoming FREE event: Designing Complex Website Navigation, UX San Antonio, September 2021 Our mission is to create human-centered business solutions. One of the main techniques we use to execute this…

Lis Hubert
September 1, 2021

Service Design & Kano Models: Firecat First Fridays

Service Design & Kano Models: Firecat First Fridays https://cxby.design/wp-content/uploads/2021/08/jungwoo-hong-cYUMaCqMYvI-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 1, 2021 September 1, 2021

Upcoming FREE event: Firecat First Friday, September 2021 Last year a client approached us with a wicked problem: How could they align their cross-platform customer service experience to promote customer…

Lis Hubert
September 15, 2020

Establishing the Customer Experience: What Does it Mean For Your Business?

Establishing the Customer Experience: What Does it Mean For Your Business? https://cxby.design/wp-content/uploads/2020/09/mark-konig-JzPwEn9COCA-unsplash-scaled.jpg 2560 1706 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 15, 2020 September 15, 2020

This is Part 3 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer Experience. Part 2 touches on the elements that make up…

Lis Hubert
September 1, 2020

Establishing the Customer Experience: What Does an Experience Entail?

Establishing the Customer Experience: What Does an Experience Entail? https://cxby.design/wp-content/uploads/2020/08/pascal-habermann-pqHRNS8Mojc-unsplash.jpg 2400 1350 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 1, 2020 September 15, 2020

This is Part 2 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer Experience, and Part 3 touches on what Establishing the Customer…

Lis Hubert
August 18, 2020

Establishing the Customer Experience: A Holistic Definition

Establishing the Customer Experience: A Holistic Definition https://cxby.design/wp-content/uploads/2020/08/brendan-church-fwS_2pmObxI-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g August 18, 2020 September 15, 2020

This is Part 1 in the Establishing the Customer Experience series. Part 2 discusses the elements that make up an experience, and Part 3 touches on what Establishing the Customer…

CX by Design

How do we train our teams to think with a customer-centric mindset?

Event Replay: Forget the Trail of Breadcrumbs

Event Replay: Designing Complex Website Navigation UX San Antonio

Forget the Trail of Breadcrumbs – Interact Global 2021

Event Replay – Service Design & Kano Models: Firecat First Fridays

Designing Complex Website Navigation: UX San Antonio

Service Design & Kano Models: Firecat First Fridays

Establishing the Customer Experience: What Does it Mean For Your Business?

Establishing the Customer Experience: What Does an Experience Entail?

Establishing the Customer Experience: A Holistic Definition

Who We Are

What We Do

Contact Us

Get in touch