CX by Design

Our latest thinking on how you can create meaningful customer connections.

Is Customer Experience Getting Worse? Tracking CX Challenges 2019–2024

Is Customer Experience Getting Worse? Tracking CX Challenges 2019–2024 150 150 Lis Hubert

CX by Design Ideas #56

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Answering Top Questions on Customer Journey Mapping

Answering Top Questions on Customer Journey Mapping 150 150 Lis Hubert

CX by Design Ideas #54

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Why Employees Are Essential to Retail Optimization

Why Employees Are Essential to Retail Optimization 150 150 Lis Hubert

CX by Design Ideas #53

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3 Reasons why feedback loops don’t work

3 Reasons why feedback loops don’t work 150 150 Lis Hubert

CX by Design Ideas #52

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Why CX needs to evolve

Why CX needs to evolve 150 150 Lis Hubert

CX by Design Ideas #51

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What’s the buzz in the CX industry?

What’s the buzz in the CX industry? 150 150 Lis Hubert

CX by Design Ideas #50

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Will Emotion AI Be CX’s Next Frontier?

Will Emotion AI Be CX’s Next Frontier? 150 150 Lis Hubert

CX by Design Ideas #49

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Growing Your CX Skills

Growing Your CX Skills 150 150 Lis Hubert

CX by Design Ideas #48

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Growing CX in Your Organization

Growing CX in Your Organization 150 150 Lis Hubert

CX by Design Ideas #47

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