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Every month, in the CX by Design Ideas Newsletter, we send out a letter about things we’re doing and ideas we believe are worth sharing.

We’ll share ideas on becoming more human-centered in business. You’ll get insights on how to best figure out what your customers and employees need and want, tips on re-orienting operations with people in mind, and some well-caffeinated fun stories—directly from our brains to your inbox. It arrives in the morning of the first Tuesday every month.

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Newsletter Archive

Wooden hand holding a wood puzzle piece

How Should Your Company Use AI in CX?

CX By Design Ideas #45
Group of 4 human fists coming together in agreement.

Getting Employees Onboard with CX

CX By Design Ideas #44
Hand giving a Thumbs up sign

Getting Leadership Buy-In for CX

CX By Design Ideas #43

How CX Can Make (and Save) Money

CX By Design Ideas #42

Defining CX in Your Organization

CX By Design Ideas #41

How Purpose Drives Collaboration

CX By Design Ideas #40

We’d appreciate your help with our newsletter

CX By Design Ideas #39

CX Doesn't Have to Break the Bank

CX By Design Ideas #38

The Age of Omnichannel Understanding

CX By Design Ideas #37

Balancing Innovation & Customer Needs

CX By Design Ideas #36

The Competitive Value of CX

CX By Design Ideas #35

Training your team to be customer-centric

CX By Design Ideas #34
worm's eye-view of ceiling

Data for knock-out CX

CX by Design Ideas #33
Person in blue shirt writing on white paper

Design Thinking (& DOING)

CX by Design Ideas #32
snow topped mountain under the stars

Midsummer Night's... Plan?

CX by Design Ideas #31
pendant lamp in front of window photo

Seek First to Understand Customers

CX by Design Ideas #30
green and black plush avocado toy

What is a ``good`` Customer Experience?

CX by Design Ideas #29
Person holding clear glass coffee container

Front/Center Customer Experience

CX by Design Ideas #28
"to go" coffee cup with a hello face emoji

Hello 2022!

CX by Design Ideas #27
3 people walking near sand dunes on beach

Happy Holidays

CX by Design Ideas #26
woman running up outdoor steps

Almost there 2021!

CX by Design Ideas #25
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Becoming, Changing, and Transforming

CX by Design Ideas #24
a man jumping and clicking his heels in the air

Service Design, Kano Modeling, and more

CX by Design Ideas #23
Wooden dock in a marsh at sunset

Midsummer Recap

CX by Design Ideas #22
two people with cups of coffee sitting across the table from one another.

Having hard but great conversations

CX by Design Ideas #21
Close up of coffee design in cup

The user intentions journey continues!

CX by Design Ideas #20
women standing in the sea looking up at birds

Making the World More Human and more

CX by Design Ideas #19
green bridge near trees

Designing consumer services across industries

CX by Design Ideas #18
Diana Sonis and Lis Hubert Headshots

A Free Video & An Upcoming Workshop

CX by Design Ideas #17

Rewarding Work & an Age-Old Question

CX by Design Ideas #16
lens focused on man who is blurred

Beyond the Lens of User Experience + more

CX by Design Ideas #15
Man hiding in yellow smoke

Talking With Customers Through Your Website + more

CX by Design Ideas #14
Black and white image of a lonely flat road - establishing the customer experience for business

CX for your business + What’s in a navigation?

CX by Design Ideas #13
man holding ball facing Brooklyn Bridge, New York. Establishing a new perspective

Establishing Customer Experience

CX by Design Ideas #12

Don’t Forget to Fail, Pushing Doubt Aside, and more

CX by Design Ideas #11
buildings in a dense city block

Putting People at the Center and more

CX by Design Ideas #10
Window Pane

Business Opportunities in COVID-19 and more

CX by Design Ideas #9
Man in face mask

Human-Centered Opportunities in Crisis

CX by Design Ideas #8
Man sitting on bench

Empathy & Growth Opportunities in Crisis

CX by Design Ideas #7
White arrow on blue brick background

Key Customer Experience Stats for 2020 and more

CX by Design Ideas #6
Compass leaning against a wood background.

Human-Centered Principles in Action, Making Meaningful ...

CX by Design Ideas #5

Happy 2020, Human-Centered Innovation, and more

CX by Design Ideas #4
Smiley, Neutral, and Sad Faces

Year End CX by The Numbers and more

CX by Design Ideas #3

Active Listening & Customer Research

CX by Design Ideas #2

How to Create an Innovation System + Government ...

CX by Design Ideas #1

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