Getting Started Archives

Lis Hubert
September 15, 2020

Establishing the Customer Experience: What Does it Mean For Your Business?

Establishing the Customer Experience: What Does it Mean For Your Business? https://cxby.design/wp-content/uploads/2020/09/mark-konig-JzPwEn9COCA-unsplash-scaled.jpg 2560 1706 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 15, 2020 September 15, 2020

This is Part 3 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer Experience. Part 2 touches on the elements that make up…

Lis Hubert
September 1, 2020

Establishing the Customer Experience: What Does an Experience Entail?

Establishing the Customer Experience: What Does an Experience Entail? https://cxby.design/wp-content/uploads/2020/08/pascal-habermann-pqHRNS8Mojc-unsplash.jpg 2400 1350 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 1, 2020 September 15, 2020

This is Part 2 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer Experience, and Part 3 touches on what Establishing the Customer…

Lis Hubert
August 18, 2020

Establishing the Customer Experience: A Holistic Definition

Establishing the Customer Experience: A Holistic Definition https://cxby.design/wp-content/uploads/2020/08/brendan-church-fwS_2pmObxI-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g August 18, 2020 September 15, 2020

This is Part 1 in the Establishing the Customer Experience series. Part 2 discusses the elements that make up an experience, and Part 3 touches on what Establishing the Customer…

Diana Sonis
March 17, 2020

Identify Growth Opportunities Using Human-Centered Design

Identify Growth Opportunities Using Human-Centered Design https://cxby.design/wp-content/uploads/2020/03/mike-kononov-lFv0V3_2H6s-unsplash-1-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 17, 2020 March 16, 2020

Human-Centered Design (HCD) is about understanding and meeting human needs in business, but how do you identify growth opportunities using Human-Centered Design? As a business, you have customers (or at…

Lis Hubert
March 3, 2020

The Most Overlooked Steps of Empathy

The Most Overlooked Steps of Empathy https://cxby.design/wp-content/uploads/2020/03/matthew-henry-kX9lb7LUDWc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 3, 2020 March 2, 2020

What are the most overlooked steps of empathy? Let’s start with a story. Imagine this. A marketing leader and 4 other team members are in a meeting discussing what they…

Diana Sonis
February 19, 2020

Key Customer Experience Statistics for 2020

Key Customer Experience Statistics for 2020 https://cxby.design/wp-content/uploads/2020/02/ben-sweet-2LowviVHZ-E-unsplash-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 19, 2020 July 28, 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these…

Lis Hubert
February 6, 2020

What You Can Do Right Now to Be Human-Centered

What You Can Do Right Now to Be Human-Centered https://cxby.design/wp-content/uploads/2020/02/nick-fewings-zF_pTLx_Dkg-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 6, 2020 August 22, 2023

Featured Resource Human-Centered principles and the HCD framework are powerful assets for any business. Not only can businesses utilize these resources to ensure their products and services meet customer needs,…

Lis Hubert
January 16, 2019

How Long Does It Take to Get Started with a Design Thinking Partner

How Long Does It Take to Get Started with a Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/danielle-macinnes-IuLgi9PWETU-unsplash.jpg 2678 1785 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g January 16, 2019 January 15, 2020

You’ve done your research, and you know the best way to generate and test ideas for innovation is to take the human-centric approach Design Thinking brings. You’re ready to find…

Diana Sonis
September 5, 2018

Choosing a Great Design Thinking Partner

Choosing a Great Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/cytonn-photography-n95VMLxqM2I-unsplash-1.jpg 999 669 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g September 5, 2018 January 15, 2020

So you’re looking for someone to guide you and your team through the Design Thinking process. There are thousands of consultants out there, offering various takes on the process and…

CX by Design

Establishing the Customer Experience: What Does it Mean For Your Business?

Establishing the Customer Experience: What Does an Experience Entail?

Establishing the Customer Experience: A Holistic Definition

Identify Growth Opportunities Using Human-Centered Design

The Most Overlooked Steps of Empathy

Key Customer Experience Statistics for 2020

What You Can Do Right Now to Be Human-Centered

How Long Does It Take to Get Started with a Design Thinking Partner

Choosing a Great Design Thinking Partner

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