Design Thinking Archives

Lis Hubert
February 22, 2022

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift https://cxby.design/wp-content/uploads/2022/02/igor-karimov-9AmKnNZw3GA-unsplash-scaled-e1644600851759.jpg 2560 1376 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 22, 2022 February 16, 2022

If you subscribe to our monthly newsletters, you know we’ve had the privilege of working with loads of interesting and impactful clients. One such client is Helpshift, a mobile-first customer…

Diana Sonis
February 13, 2019

Design Thinking ≠ Innovation

Design Thinking ≠ Innovation https://cxby.design/wp-content/uploads/2019/08/you-x-ventures-m2TU2gfqSeE-unsplash.png 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 13, 2019 January 15, 2020

Design thinking does not guarantee innovation. It’s a process structured to get you thinking in a different way; to get your siloed teams to think differently together; to focus on…

Lis Hubert
January 16, 2019

How Long Does It Take to Get Started with a Design Thinking Partner

How Long Does It Take to Get Started with a Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/danielle-macinnes-IuLgi9PWETU-unsplash.jpg 2678 1785 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g January 16, 2019 January 15, 2020

You’ve done your research, and you know the best way to generate and test ideas for innovation is to take the human-centric approach Design Thinking brings. You’re ready to find…

Diana Sonis
January 2, 2019

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking To Management: Metrics for your pitch. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-uwpo02K55zw-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g January 2, 2019 January 15, 2020

In selling the idea of Design Thinking to management, it’s often helpful to back it up with some research. However, as Jeanne Liedtka points out in Exploring The Impact of…

Diana Sonis
December 12, 2018

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: What worked for us https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-JaoVGh5aJ3E-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g December 12, 2018 January 15, 2020

Getting executives on board with design thinking can be an exercise in patience. Think of it as teaching a class. How would you explain to a classroom full of five…

Diana Sonis
November 28, 2018

Selling Design Thinking to Management: Where to start.

Selling Design Thinking to Management: Where to start. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-tK7YojZu6OY-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 28, 2018 January 15, 2020

“Design Thinking’ what? I can’t draw.” If you’ve ever tried explaining design thinking to executives, you’ve probably heard some version of this. Drawing abilities aside, in some ways “design thinking”…

Diana Sonis
November 14, 2018

Design Thinking IRL: The education initiative

Design Thinking IRL: The education initiative https://cxby.design/wp-content/uploads/2019/08/edvin-johansson-UGGinojhaC0-unsplash.jpg 4898 3265 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 14, 2018 January 15, 2020

You’ve probably heard that our education system may or may not prepare future leaders, mainly because it may or may not prepare our kids for real life. This is an…

Lis Hubert
September 18, 2018

Using Design Thinking to Improve Brainstorming

Using Design Thinking to Improve Brainstorming https://cxby.design/wp-content/uploads/2019/08/jo-szczepanska-bjemWZcNF34-unsplash.jpg 4240 2832 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 18, 2018 January 15, 2020

A few weeks ago, I came upon an article from my alma mater, entitled ‘Thirty Ideas Are Better Than One’. Given that Design Thinking and idea generation was on my…

Diana Sonis
September 5, 2018

Choosing a Great Design Thinking Partner

Choosing a Great Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/cytonn-photography-n95VMLxqM2I-unsplash-1.jpg 999 669 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g September 5, 2018 January 15, 2020

So you’re looking for someone to guide you and your team through the Design Thinking process. There are thousands of consultants out there, offering various takes on the process and…

CX by Design

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift

Design Thinking ≠ Innovation

How Long Does It Take to Get Started with a Design Thinking Partner

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: Where to start.

Design Thinking IRL: The education initiative

Using Design Thinking to Improve Brainstorming

Choosing a Great Design Thinking Partner

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